The Parent Child Field Sync app helps sync fields between parent and child tickets in Freshdesk.
When there are a lot of parent and child tickets, it may also be necessary to keep the fields in both parent and child tickets in sync.
For example, if you change the priority of a parent ticket, it may require the child ticket to also reflect the same priority. Manually finding each child ticket and updating fields is a tedious job and may also result in human error.
This app solves that need for you.
With this app, you can sync the fields in both parent and child tickets and also between related tickets. In the settings screen, you can also choose what fields to sync between parent and child tickets - this includes both default as well as custom fields.
NOTE: Do not name the ‘Field to hold Parent/Child labels’ and ‘Field to hold Associated ticket list’ after an already existing field in Ticket Properties to avoid potential loss of data.
1. Enter your Freshdesk URL and API key then click on ‘Verify Your Freshdesk Account’
2.Choose the first field (Parent/Child) to display the association type between the Parent/Child
3.Choose the second field(Associated Ticket id(s)) to display the related ticket id(s)
4. Pick fields to map between Parent and Child