Synchronize notes and replies between the parent and child ticket(s) and vice versa.
Missing conversations/notes when dealing with parent and child tickets? Worry not!
The Parent-Child Synchronization app consolidates information from the parent and child tickets in one place so that you do not miss out important information.
Using this App, agents can easily access all information (conversations and notes) regarding a ticket in one place. This helps an agent provide relevant customer support with comprehensive ticket information at hand.
Once installed, you can choose all or one of the following settings:
1. The app synchronizes all notes and replies in a parent ticket to the child ticket and vice versa as a private/public note.
2. The app can also automatically mark the parent ticket as closed when all child tickets are closed.
The Parent-Child Synchronization app enables agents to spend less time searching for information in parent/child tickets separately and allows more time to resolve customer issues.
1) Enter your Freshdesk URL into the Domain Name field.
2) Retrieve your API key (use only the account admin's API key) by following the instructions here - https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key