As your Freshdesk ticket volume grows, it becomes harder to see which issues and requests matter the most. Prodsight makes this easy by analysing your conversations and automatically identifying the most important topics you should be tracking, with intelligent metrics such as Net Sentiment, Ratio and Volume.
Key features:
Intelligent automated tagging of new and historic conversations
Go beyond simple keyword tracking with AI-powered User Intent detection
Tag conversations retrospectively - get instant
Automated Sentiment Analysis for every message
AI-powered topic suggestions to help you avoid blindspots
Works with 100+ languages including Spanish, German, French, Russian
Real-time Dashboards and reports
Analyze all your customer feedback including reviews, surveys and NPS.
Prodsight is used by Support, Product, Success and Marketing teams at leading customer-centric brands such as Later, Zenoti and Storyblocks.
To find out what user issues Prodsight will unearth for you check out our free trial.
Connecting Prodsight to Freshdesk is simple. Just follow these steps:
1. Create a free Prodsight account
2. Click "Connect a Data Source", locate "Freshdesk" and click "Connect"
3. Enter your Freshdesk URL and API Key (you will find detailed instructions when setting up your connection)
4. Click "Connect" and you're done.
Prodsight will automatically sync your recent tickets and perform topic and sentiment analysis.
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.