Knowledge base extension. Get real-time suggestions & Google-like search experience.
PubHub is a knowledge base platform that really understands customer service. We know it's critical that customer service agents be able to find information quickly and accurately. And we know most customers wish they could do the same themselves, without having to seek help. That's why PubHub helps you create an amazing knowledge base for both internal and external audiences.
PUBHUB FOR FRESHDESK
PubHub's Chrome extension integrates automatically with Freshdesk, giving your customer service agents one-click access to your entire knowledge base. We use natural language processing to analyze your Freshdesk tickets, and automatically suggest relevant information from your knowledge base.
- Powerful Google like search experience with intuitive filters
- Real-time knowledge suggestions based on ticket analysis
- Amazing tools to help share information with customers
New to PubHub?
- Request your free trial by going to https://www.pubhub.help/
Already a PubHub user?
- Install the Chrome extension
- Visit your Chrome extension manager to open PubHub and login