This premium app provides features of the PureCloud embeddable framework from inside Freshdesk!
Loyally offers the new CTI between Purecloud and Freshdesk as a premium app, using the embeddable framework from PureCloud for a richer, more efficient and more powerful integration. This premium version provides the features that the PureCloud Agent Desktop offers but from inside Freshdesk! This means you will be able to use all the known features you want like:
- Freshdesk ticket creation/contact search for all calls
- Click to dial
- On-screen caller info
- Email messaging
- Call Transfers
- Voicemail recordings/missed calls
- Conference calls
- Recording calls
- Call transfers
- and more!
Please contact us on our support address to install the PureCloud Premium Call Control application or to schedule a personal demo.