Close the loop when customers provide experience feedback through Qualtrics.
Seamlessly send relevant data and update tickets in Freshdesk with the Qualtrics integration. Create and update tickets using Qualtrics response data, which automatically flows to Freshdesk upon completion of a survey and other events like low satisfaction scores. Automatically trigger ticket creation in Freshdesk based on Qualtrics feedback insights.
Key Benefits & Features:
Create new tickets based on insights identified from customer feedback
Automatically map responses into any custom object or field in Freshdesk
See your experience data connected to Freshdesk customer support data
Update existing Freshdesk tickets using Qualtrics experience data
Add type and custom fields in your create and update operations
Connect both systems with no code. This out-of-the-box solution will only require configuration and authentication
Interested in using this app or for a free trial of Qualtrics? Email firstname.lastname@example.org
Freshdesk implementation documentation from Qualtrics Support Center