Customizable ticket field app displays relevant information about the requester in Freshdesk.
Improve customer experience by showing more information about the requester with the use of customizable ticket fields.
This app allows you to add extra fields apart from the default Freshdesk ones so that you can show more information about your customer on the ticket detail page. For example, if you have extra fields like 'Registration Number' or 'Twitter Account' or 'Mobile phone number', you can simply add that as an extra field.
Once you add the fields, every time there is a ticket, there will be a widget on the right-hand side of the ticket detail page, showing extra information about the requester under the fields added.
Use this to get complete customer/requester info and provide better customer service
API key: Insert your Freshdesk API key
*Log in to your Freshdesk
*Click on your Profile Picture on the top right and select "Profile Settings"
*In the sidebar on the right, you will find the API Key
*Copy-paste this at the app settings page
And you are good to go with Attachment manager app
Subdomain: Insert your Freshdesk subdomain
*Please enter subdomain of your Freshdesk account. Eg: www.<your_subdomain>.freshdesk.com