Loyally offers the new CTI between RingCentral and Freshdesk as a premium app, using the new Office widget from Ringcentral for a richer, more efficient and more powerful integration. This premium version provides the features that Ringcentral Office widget offers but from inside Freshdesk! This means you will be able to use all the known features you want like: - Freshdesk ticket creation/contact search for all calls - Click to dial - On-screen caller info - Call Transfers - Voicemail recordings/missed calls - Queue insight - Conference calls - Recording calls - Call transfers - and more!