Set Twitter Handle lets you assign a Twitter handle of your choice to reply to tweets from Freshdesk
Set Twitter Handle simplifies the process of replying to customer tweets from Freshdesk by preassigning a Twitter handle to manage all responses. Admins also have the option of assigning a preferred Twitter handle based on the Group of the ticket.
Agents can potentially increase their productivity by not having to browse their entire collection of Twitter handles in search of the right one when responding to customer tweets.
Fill in the mandatory fields to install the app.
Freshdesk API Detail:
1) Account URL:
Enter the Hosting URL which is present in the Freshdesk account URL e.g. https://domain.freshdesk.com
Enter the Freshservice API Key. Here's how you can retrieve your API key:
1) Log in to your Freshdesk account.
2) Click on your profile picture icon on the top right corner and select Profile Settings. On the right pane, you will find the API Key. Copy-paste this as required to authenticate third-party solutions.
Once the Freshdesk API details are entered, click the "Verify Account Credential" button. Once that’s done, you will be able to set up your preferred app settings.
If you want to set a default Twitter handle for all tickets, just enter your preferred handle in Set Default Twitter Handle.
You can set a Twitter handle based on Group via the toggle switch. Once turned on, the switch will allow you to select a Group and choose a Twitter handle from the corresponding group. You can also assign a default Twitter handle, which will be used for un-configured groups.