Deliver personalized support with instant access to customers’ recent orders within Freshdesk
The Shopify app for Freshdesk allows you to connect your Shopify stores and makes it easy for you to provide exceptional support to each shopper at every stage, anytime and anywhere.
The app fetches customers’ details from the connected Shopify stores and provides instant access to customers’ recent orders, payment status, shipping information right within Freshdesk. Agents can initiate order modifications, full or partial refunds, and other customizations without switching screens.
Here’s how the app can help you provide personalized customer support, effortlessly:
- Provide contextual support and respond to customer queries faster
- Cancel or refund customer orders directly from Freshdesk and easily choose the cancelation reasons
- Process full or partial refunds based on your company policy; for example, exclude the shipping charges and refund just the balance.
- Use the shipping information to get live updates on customer’s order status directly from the carrier
- Use pre-defined canned responses with dynamic data like customer’s order status or order number to address customer requests faster
- Link and manage multiple stores
- Eliminate repetitive tasks by creating rules to auto-assign tickets to the right team
1. Search for the Shopify app in Freshdesk Marketplace.
2. Click Install.
3. Enter your store name in Shopify. For example, if your store URL is redfox-shoes.myshopify.com, your store name is redfox-shoes.
4. Click Connect. You will be redirected to your Shopify app to finish the activation process.
5. To add another store, click Connect another store, enter the store name as done previously, and click Connect.
6. To enable the cancel and refund operations for your agents, toggle the Perform cancelation and refund from Freshdesk Support option.
7. Now, you can see the Shopify widget within your Freshdesk account whenever you access the Tickets and Contact pages.
8. For details on how to use the app see https://support.freshdesk.com/en/support/solutions/articles/195382-the-shopify-app