Agents can easily track the Shopware order information without leaving their Freshdesk interface.
Shopware for Freshdesk app provides you a set of orchestrated integrations to solve your automation needs. With the help of this integration, customer support agents can easily track their order information without leaving their Freshdesk interface. The solution allows you to automatically synchronize Shopware Orders records with Freshdesk and capture business-critical data
The agents don't have to switch tabs back and forth when your customers ask for order details or order tracking - you can do that right from Freshdesk. If you get even a few dozen tickets a day, this is a big time-saver!
1.Enter the Shopware Domain Name.
For example, jinnss1.shopware.store
• Do's - Enter the domain name in this format
• Don'ts - Do not enter domain name in this format
2.Enter the Shopware Client ID.
3.Enter the shopware Client Secret ID
4.Click the "Validate Account" button
5.Order attributes configuration: Configure order attributes information to be visible for the users
• Navigate to ‘Order Attributes Configuration’ tab
• Select the check box next to the required order properties.
o You will view the selected property and its value in the ‘More order detail’ section of the app
o Note : Maximum 4 properties can be selected from Order Properties
• Select the check box next to Item Properties
o You will view the selected property and its value for each order item in the app
o Note : Maximum 4 properties can be selected from Item Properties
• Click ‘Save’ button