Simplesat's suite of Freshdesk integrations make it easier than ever to collect customer feedback and give your team full control and transparency over the customer satisfaction experience. The most common use case is to include Simplesat surveys in email notifications after you close a ticket. This gives your customer a chance to rate tickets in one click. Collecting ticket feedback is important primarily because it allows you to identify and close the loop with unhappy customers and gauge the performance of your agents. Simplesat surveys are are upgrade to Freshdesk's native survey functionality if you're looking for further design and customization options, additional questions with conditional logic, and detailed reporting and analytics. In addition to embeddable surveys, the integration also allows you to: - Update contact fields with rating details - Create follow-up tickets from feedback - Add private notes to rated tickets - Update ticket fields with rating details - Update ticket tags with rating and sentiment These direct integrations combined with extensive survey and reporting tools make Simplesat the most powerful customer feedback app in the Freshdesk marketplace. Simplesat offers a fully featured 14-day free trial for you to see just how easy and useful the integration with Freshdesk is!