Update your teams on Slack about the status of tickets in your helpdesk.
We've partnered with Slack to build a new integration experience . The current app experience will not be available to install from 10 May, 2020. We'll be supporting the existing installations until further notice.
Check out the latest app from here : https://slack.com/apps/AV2AU01M2-freshdesk-for-slack
With this app, you can:
1. Use Dispatch’r and Observer automations to post messages about tickets in your organisation’s public Slack channels automatically so that your team is aware of what is happening.
2. Use the same automations to post to a private channel if you wish to keep a select group of users updated about specific ticketing events. You can even use this feature to link a Freshdesk Group to a mirroring Slack Group.
3. Send Direct Messages (DMs) to support agents about tickets that have been assigned or updated in their queue.
4. Use the Freshdesk “Create Ticket” slash command to convert Direct Message (DM) discussion with peers and customers directly to Freshdesk tickets.
For complete instructions visit - https://support.freshdesk.com/support/solutions/articles/206103-the-slack-app
Customers who have installed Slack (Legacy) have also installed