The Spreecommerce app allows you to access your customer’s order information inside Freshdesk to give you more context while dealing with their tickets.
In Freshdesk, Install the Spreecommerce app in your Freshdesk to access your customer’s order information in your support.
This will give you more context while dealing with their tickets.
For example, if a customer has raised a ticket an order, you can see that order in Spreecommerce and its status, and their previous order (if any) information in the Spreecommerce widget right next to his ticket.
You will need two things to install Spreecommerce
d. URL of your Spreecommerce
e. API key
You will find API key if you go to /admin of your Spreecommerce domain
Click on your profile, which is on the right side dashboard
Goto Account submenu
From there admin can generate/get the API token
Copy that token and paste it into the freshdesk widget
You will be redirected to a page where you will find all the necessary credentials to integrate Spreecommerce