Reduce time spent on queries by making videos a part of your solutions.
Initially launched as a product video creation tool, StoryXpress has now evolved into a one-stop video marketing platform used by thousands of businesses worldwide.
What can you do with StoryXpress Freshdesk Support App?
By integrating the two platforms, you can directly share the videos you have created, recorded, or uploaded on StoryXpress from within the Freshdesk app. Videos will help you engage customers, solve queries faster and amplify growth.
How does the app work?
Our app is built to help you communicate more effectively with your customers through videos.
1. Press "Share Video" on the Home Screen.
2. Select the video you want to share.
3. Your Video Link along with a Thumbnail will now be visible on the reply tab that you can resize by clicking on the image.
Once everything is in place, you can share the video instantly.
Setting up the StoryXpress app on Freshdesk is quick. Follow the steps below to install StoryXpress app in Freshdesk:
1. Go to any ticket reply box and click on the StoryXpress icon.
2. A modal box appears on the right with an “Authorize Button”.
3. Clicking Authorize Button will open the StoryXpress OAuth page, enter your credentials and Select workspace to which you want to connect Freshdesk.
4. Once done, you will have a list of all videos in the modal.
5. You can select any video to include it in the composer and send it right away.
6. After sending a reply, customers can watch the video and save your time from scheduling meetings or having long conversations.