Create and access product returns (RMAs) in SupportSync from Freshdesk.
SupportSync RMA helps customer service agents quickly create, view and track product returns (RMA's) while providing return centers with powerful processing tools and features. Easy to use interface. Improve your customers service experience and your brands service reputation. Synchronize your customers with your support teams and return centers in real time. Reduce costs by improving efficiency and customer adding service automation. Integrates with major shipping carriers (UPS, FedEx and USPS). We provide customer service agents on the Freshdesk platform with a simple, easy to use interface for quickly creating, viewing, editing and tracking returns that will synchronize support team members and customers throughout the return process. Customer service agents can remain within the Freshdesk platform while utilizing the powerful features of the SupportSync application. SupportSync is designed to handle the array of contingencies that can arise within the return management environment. Our active processing engine will provide your return centers with a powerful, efficient tool to receive, process and ship replacement units and accessories as well as provide a system for recording test results with reports to quickly analyze trends and corrective actions.
A SupportSync account is required. Please go to www.supportsync.com to sign up for a free trial. In Freshdesk, click the **Install** button on the right of this page. On the App Installation Page, enter your SupportSync domain in the **ssDomain** field. When you open a Ticket, you will be prompted for your SupportSync **Username** and **Password** to login.