Provide remote assistance to customers using TeamViewer app for Freshdesk.
Installing the TeamViewer app for your Freshdesk has multiple benefits for your online helpdesk. Some of these benefits include:
1. Provide remote assistance to your customers to solve complicated issues quickly and efficiently.
2. Allowing agents to initiate a TeamViewer session directly from the ticket page with the click of a button.
3. Ability to access customer’s workstation while resolving issues.
4. After the session is terminated, session details will be saved under session reports in TeamViewer for future reference.
5. Increase agent productivity.
6. Improve customer satisfaction.
To install TeamViewer app
1) Log in to your Freshdesk portal and head over to the Admin tab.
2) Go to Apps and click on “Get More Apps”.
3) Locate “Teamviewer” app and click “Install”.
4) Now, you can view your ‘TEAMVIEWER’ widget right below the ticket sidebar in the ticket details page.
5) Click on ‘Authorize’ button and enter your Teamviewer login credentials.
6) Click on TEAMVIEWER widget and click on ‘Generate new session’ to generate and copy zoom meeting URL in the ticket.
7) To generate a new session link in the same ticket, click on ‘Regenerate new session’.