Create work items in TFS from Freshdesk with this integration.
By installing this app, you get the following benefits:
1. Agents can create workitems from Freshdesk.On selecting the project and workitem type, Freshdesk tickets appear as workitems on TFS.
2. Any note/reply made to the Freshdesk tickets will be reflected in TFS automatically.
3. Any status change in TFS will automatically reflect in the corresponding Freshdesk ticket and vice versa. Status configuration can be provided in the application config stage.
4. Workitems in TFS can also be created via other sources; if the ticket subject name matches with the subject name provided in application config, it will create a workitem for a specific project in TFS.
- This app needs you to have an account with TFS.
- You need the following details to install the app.
1. Personal Access Token from TFS (To get Personal Access Token from TFS account, go to TFS settings Profile Settings -> Security settings) Click + sign to create new token.
2. Provide TFS Domain Name
3. Provide TFS UserName
4. Freshdesk Domain name
5. Freshdesk API key