Create and link all tickets together like a Family.
Link all tickets together like a Family inside your Freshdesk.
1. Link a parent or child ticket to any of your Freshdesk ticket.
2. View all the child tickets link to a parent ticket.
3. Configure the fields to be updated when you update a parent or child ticket.
1. Install the extension in your Freshdesk.
2. Enter your Freshdesk domain name
3. Enter your Freshdesk API key and then select install.
4. Now you can able to link your tickets all together like a family.
Refer to the help document