The Translate Buddy App gives your agents the power to communicate in any language they would like, by getting quick translations from the Translate Buddy app widget on the Ticket Detail screen.
NOTE: WORKS ONLY IN CHROME.
The Translate Buddy app is a comprehensive translation solution for all your language needs. With this app
* Type content in any language of your choice and get instant translations
* You can also directly dictate words into the microphone and the app will use speech-to-text and detect the words and show them on the app screen
* Use the translate button to convert the content into any language of your choice
* Agents can also hear the translated content by clicking the ‘Listen’ button, so that they can understand how the words are pronounced in that language/dialect
* Agents can use the ‘Add text’ button to add the translated content into the reply editor in just one click and then send it to the customer
The most important advantage of this is that agents can pick the dialect they would like to speak in, for the app to detect your words correctly via speech-to-text
Business Use case
* Agents can now get the perfectly translated and grammatically correct version of their content, thereby personalizing the responses to customers
* This also saves time spent in copying and pasting content into Google Translate in another browser/tab and pasting it back into Freshdesk
* Agents can give highly personalised responses to customers via Freshdesk, thereby providing a holistic customer experience