Send & Receive Twilio SMS messages as freshdesk tickets.
Using this application you can get your Twilio SMS messages inside freshdesk.
Features of this application:
1. Receive Twilio SMS as tickets
2. Receive Twilio SMS of same customer as notes under single ticket
3. Send SMS reply to customer from a ticket by adding a public note in twilio ticket.
4. Initiate SMS to any contact from ticket or contact page.
1. Install the app in freshdesk
2. Sign up for Twilio account
3. Provide Twilio SID and Authtoken.
4. Provide freshdesk and Twilio credentials in extension settings page.
5. Follow the steps given in extension settings page.
6. After configuration you will be able to receive SMS sent to the numbers which are added to Ulgebra Integration Service in Twilio.
7. Inside any twilio ticket, add a public note for reply which will be sent via twilio as SMS.