Get fast, native-quality translations of your Freshdesk tickets while lowering your costs.
Who said language had to be a barrier?
There’s never been a simpler, more reliable way to translate your support tickets.
Powered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale. We help you serve customers in any language, with fast, native-quality translations of your customer support tickets in Freshdesk.
Customers are happier interacting in their native language, and timely multilingual support paves the way for a smoother customer experience — as well as improved first-reply, handling time, backlog, and CSAT.
Global businesses including easyJet, TomTom, Under Armour, and Rovio trust Unbabel to deliver native-quality translations of customer support tickets at scale. With Unbabel, Skyscanner saw its CSAT increase from 75% to 92% in a year.
Unbabel for Freshdesk helps your enterprise delight customers and empower teams in every language you need.
Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel helps you build leaner, happier teams and put your resources towards strategic initiatives.
- Boost your CSAT scores by helping your global customers in their own language.
- Scale your multilingual support at lower cost. We can handle peak-season volumes and help you cover long-tail languages – no matter where you're based or which agents are on shift.
- Build a more effective, scalable, and flexible team by recruiting your agents for their support skills, not their languages.
- Unbabel just goes with your Freshdesk workflow, allowing you to provide comprehensive multilingual coverage without changing your current support processes.
- Unbabel combines artificial and human intelligence to bring you native-quality translations, consistently outperforming machine translation engines.
- Our domain localization and glossary features ensure that you sound like yourself — and like a native — in every language.
- Unbabel is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers’ privacy.
How It Works
- Customers write to you in their native language
- Translations are automatically added to your tickets in your agent’s language
- Reply below #unbabel in a private note
- Your customers just see helpful responses in their native language
Unbabel for Freshdesk requires an account and subscription. To learn more and see if Unbabel is right for your business, please email firstname.lastname@example.org or visit http://go.unbabel.com/freshdesk.
Unbabel for Freshdesk requires an account and subscription to function. To learn more and see if Unbabel is right for your business, please email email@example.com or visit http://go.unbabel.com/freshdesk.
- Once you've installed the Unbabel app, navigate to a ticket
- Open the Unbabel app on the ticket sidebar (you may need to scroll down)
- If you haven't used the Unbabel before, request a demo to go through
- Once you're ready to move on click "I'm ready to login" and use your Unbabel credentials