If you want to convert an URL contained in any of the custom ticket fields to a Hyperlink and make it a clickable field, then this the app for you.
Convert the text contained in a custom text field(s) and display as a hyperlink in the Contact Details widget of your Freshdesk ticket page.
Store multiple hyperlinks related to a ticket within the ticket
Quick access to a website with single a click
No need to copy/paste a URL
Improve agents’ productivity
To install this application, you need two things Freshdesk account Domain name and API Key
Log in to your Freshdesk account
Get Domain name listed in the URL (Ex: example.freshdesk.com)
Click on your Profile Picture on the top right and select Profile Settings
In the sidebar on the right, you will find the API Key
Copy-paste these on the app installation page and click on Authenticate
Select Custom field(s) that contain URL
Click on Install to save these settings in your account