Viewabo allows support agents to see live-streamed video of issues without using an app.
What Is Viewabo?
Viewabo allows support agents to send a link to access customers’ phone cameras to see what they’re seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis issue resolution process. This reduces friction, faster turnaround times, and a better remote customer support experience.
Why Use Viewabo?
Remove Customer Frustration
Customers want their issues resolved as fast as possible. By the time customers contact you, they are already frustrated. The longer it takes you to resolve their issue, the more frustrated the customer becomes.
Reduce Resolution Time
Half the time it’s just figuring out what the issue is in the first place. The faster you can figure out what’s wrong, the faster you can resolve the issue. This provides you with more time to help more customers.
Eliminate Lost Business
Acquiring new customers is more expensive than keeping existing ones. Taking too long to resolve customer issues, or not resolving them at all, runs the risk of you losing that customer permanently.
How It Works:
Send your customer a link from inside your Freshdesk Support help desk.
Your customer clicks to allow access to their rear-facing phone camera.
Live video appears on your screen. Now you can see what your customer sees.
Pause or annotate to get a clear image and provide instant guidance and fast resolutions.