Wildix CTI improves customer experience by providing a pop up to manage communication in Freshdesk
Wildix is a multinational company that develops browser-based Unified Communications solutions and VoIP products. The company relies on a network of Certified Business Partners who install Wildix systems in Europe and in the United States.
List of features:
▪️Click-to-call. You can make a call by clicking on any number in the List of contacts or Ticket page. You can also press on the green Call button on any contact page. The call is placed via Wildix PBX.
▪️Incoming & Outgoing call popup. Answer calls from from any page of your Freshdesk dashboard.
▪️Auto-detect existing contact and redirect to its page
▪️Create a new contact via popup
Checked by phone number the accepted call will open a new contact sidebar with autocompleted mandatory fields or open an existing contact page.
Keep Collaboration open while using the Integration
1) Please login to your Freshdesk account
2) Go to Profile Settings
3) Copy content of ' Your API Key'
4) Paste your key in field 'Enter Your API key'