Zonka Feedback helps global brands like Samsung, EY, Nikon, Lenovo, BCG, SAP and more to measure and improve the effectiveness and quality of their Customer Service and Support Team with customizable Surveys and Feedback Form. Things you can do with the Zonka Feedback and Freshdesk Integration * Trigger Email Surveys after a Ticket is updated or solved * Send Survey Question in every Email or Trigger sent via Freshdesk * Create Freshdesk Tickets based on Survey Responses * Sync Survey Response Data and CX Metrics to Freshdesk Here's what you can do with Zonka Feedback * Measure Customer Loyalty with Net Promoter Score (NPS) Surveys, Customers' perceived effort with Customer Effort Score (CES) Surveys and Customer Happiness with Customer Satisfaction (CSAT) Surveys. * Measure Support Agent performance and overall company performance on various CX Metrics * Increase your Survey Response Rate * Customize your surveys and ask any questions you like, along with open-ended comment boxes * See your Survey Responses in real-time * Set Alerts and Notifications for Survey Responses * Get real-time in-depth analytics and reports * Take action and close the feedback loop to win back customers and prevent churn