Woocommerce and Freshdesk Integration
Verified by FreshworksWooCommerce is an order management solution built for the Freshdesk platform.
Published by support(about 2 months ago)
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The Freshdesk with WooCommerce integration is an order management tool built for the Freshdesk helpdesk platform and powered by WooCommerce.
The integration fetches the orders placed on your WooCommerce store. It displays them on the Freshdesk platform, allowing customer order history to be viewed by agents, and associated information, directly from the Freshdesk portal.
For each order, the integration opens up a modal which displays the following information:
. Order status
. Order date
. Billing address
. Shipping address
. The product name, quantity, tax amount, currency used, and the overall total
. Shipping discounts and taxes
By providing your agent with the details of a customer’s order history directly from your Freshdesk, you are also providing them with the convenience of creating helpdesk tickets for customer queries if any particular issue arises.
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· Visit Freshdesk > Apps > Custom Apps
· Navigate or search for the “WooCommerce” integration.
· Install the integration.
· Once installed, go to the Settings tab.
· On Settings, click on Custom Apps, and you will notice the WooCommerce integration installed.
Configuration:
. Copy and paste the URL of your WooCommerce site.
. Enter the Consumer Key and Consumer Secret.
Consumer Key and Consumer Secret:
. Visit your WooCommerce Dashboard.
. Navigate to WooCommerce > Advanced.
. In the advanced tab click on REST API.
. Click on the “Add key” button to create a new API key .
. Under Key Details, enter the key’s description, User, and Permissions.
. Click on Generate API key.
. A new page will open up with the Consumer key and Consumer secret.
. Copy both the keys and remember NOT to refresh the page since the key generates only once.
. When all the fields are filled in, click on Validate to configure the product.
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