Freshcaller is a cloud-based call center software. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. This integration aims to bring about the robust call center features of Freshcaller into your Freshdesk ecosystem. * Purchase local and toll-free phone numbers in 50+ countries * Create custom greeting texts based on specific call scenarios * Handle all incoming calls using Freshcaller 's multi-level IVR system * Use Smart Escalation to handle calls that are not answered * Real-time monitoring of phone conversations for supervisors * Answer calls within your Freshdesk account or forward them to your mobile phone 4 reasons why this integration is irresistible for businesses - * Answer calls from within your Freshdesk dashboard * Quickly convert calls into tickets * Voicemails and Missed calls get automatically converted into tickets * All call notes and recordings get added to the ticket The value of the Freshcaller - Freshdesk combination can also be understood by watching the below Youtube video - https://www.youtube.com/watch?v=EtX-HzaqHdQ