Freshsuccess
Verified by FreshworksEmpowers agents by enhancing each ticket with rich account details from Freshsuccess.
Published by Freshworks(about 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The integration enables your support team with rich customer data provided by Freshsuccess.
Using data from Freshsuccess, the ticket details within Freshdesk will be enhanced with key information about the customer, providing much-needed context for agents when working on customer issues or performing triaging.
With a fully customizable layout, you can tune the data provided to your agents to meet the needs of your business and ensure they have what they need to address customer needs more quickly and efficiently.
To install the app , you will need your App API key from Freshsuccess.
1) Log into Freshsuccess and from the cogwheel on the left, visit the IT Administration > Source Overview
2) You should find the API key listed under ""App API Key""
Once you have the key, install the app by:
1) Login to your Freshdesk account as an administrator.
2) Go to Admin→ Helpdesk Productivity → Apps → Get More Apps.
3) Select Freshsuccess under CRM category and click Install.
4) Paste in your App API Key.
Once installed, you can configure the layout of the application from within Freshsuccess by going to the cogwheel on the left navigation and visiting the IT Administration > Support App section.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshwork's product URL to proceed
https://
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Version History11.0 (May 2023)
Added more secure way to hide authentication key.
10.0 (October 2022)
No release notes found
9.0 (June 2022)
No release notes found
8.0 (February 2022)
No release notes found
7.0 (August 2021)
No release notes found
6.0 (July 2021)
No release notes found
5.0 (April 2021)
No release notes found
4.0 (September 2021)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found
1.0 (September 2021)
No release notes found