Freshsuccess
Verified by FreshworksEmpowers agents by enhancing each ticket with rich account details from Freshsuccess.
Published by Freshworks(about 7 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The integration enables your support team with rich customer data provided by Freshsuccess.
Using data from Freshsuccess, the ticket details within Freshdesk will be enhanced with key information about the customer, providing much-needed context for agents when working on customer issues or performing triaging.
With a fully customizable layout, you can tune the data provided to your agents to meet the needs of your business and ensure they have what they need to address customer needs more quickly and efficiently.
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To install the app , you will need your App API key from Freshsuccess.
1) Log into Freshsuccess and from the cogwheel on the left, visit the IT Administration > Source Overview
2) You should find the API key listed under ""App API Key""
Once you have the key, install the app by:
1) Login to your Freshdesk account as an administrator.
2) Go to Admin→ Helpdesk Productivity → Apps → Get More Apps.
3) Select Freshsuccess under CRM category and click Install.
4) Paste in your App API Key.
Once installed, you can configure the layout of the application from within Freshsuccess by going to the cogwheel on the left navigation and visiting the IT Administration > Support App section.
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