Streamline customer support with powerful out-of-the-box actions for AI Agents. Managing customer support tickets shouldn’t be complex or time-consuming. This app equips your AI Agents with prebuilt actions and skills to effortlessly handle the creation, tracking, and updating of support tickets, enabling faster and more efficient resolutions. Key Capabilities: - Create, update, track, reopen, close, and delete support tickets. - Add public replies or private notes to any ticket. - Create, update, and search for customer contacts. Use Case Ideas: - Automated Ticket Creation: A user says, "My laptop isn't working." The AI Agent can ask for details and automatically log a new support ticket. - Instant Status Checks: A user asks, "What's the status of my recent ticket?" The AI Agent provides a real-time update instantly. Getting Started: To configure this app, you will need your Freshdesk Domain and an Admin API Key.