Freshdesk Telephony Partner Extension with Aircall
Elevate your customer support by bringing Aircall into Freshdesk
Free
3.3 (3)
66 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
With Freshdesk Telephony Partner Extension with Aircall, offer top-notch support to customers across digital channels. Streamline your global support while enhancing agent productivity with better context, powerful ticketing, and significant automation.
Freshdesk Telephony Partner Extension with Aircall provides the following features:
Call Transfers (Both Warm and Cold Transfer)
Conference Calling
Call assignment
Freshdesk Ticket Creation for missed and abandoned calls, and voicemail
Contact Search
On-Screen Caller Information
Voicemail Recording
Call Mute/Unmute
Call Recordings
Click to Dial
Freshdesk Telephony Partner Extension with Aircall helps you:
Offer seamless customer journeys across channels by unifying telephony and digital customer support
Boost agent productivity with single-click access to customer information to provide contextual support, and smarter telephony automation
Improve efficiency with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation, and others
3.3
66 installs
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Prerequisite: You must have an active Aircall account with relevant accounts for your Aircall agents
Once you install the app from the marketplace, you need to follow these steps:
Enter your Freshdesk API Key
Create your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen
Provide your Freshdesk domain
Save the configuration and refresh the page once
Open the Aircall CTI widget from the left sidebar
Login using Aircall credentials
You’re all set!
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 5.0
Released on Oct 30, 2024
Installation bug fix
Version 4.0
Released on Mar 20, 2024
Introduced new behaviour for CSS accounts
- Multi contact modal won't open for CSS accounts. Instead it'll pick up default contact.
- Published call states. Product will use this event and decide to open the link in same or different tab when call is in progress.
Version 3.0
Released on Jul 18, 2023
- Node version updated to 18
- fdk updated to 9
- Using request.json template for both client and server side APIs. Secured the API keys and other sensitive infos.
- Introduced new iparams settings for controlling ticket/contact redirection.
- Introduced new behaviour for multi contact modal and the way ticket is created.
Version 2.0
Released on Sep 24, 2022
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