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Freshdesk Telephony Partner Extension with Aircall

Elevate your customer support by bringing Aircall into Freshdesk
Free
3.3 (3)
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66 installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
With Freshdesk Telephony Partner Extension with Aircall, offer top-notch support to customers across digital channels. Streamline your global support while enhancing agent productivity with better context, powerful ticketing, and significant automation. Freshdesk Telephony Partner Extension with Aircall provides the following features: Call Transfers (Both Warm and Cold Transfer) Conference Calling Call assignment Freshdesk Ticket Creation for missed and abandoned calls, and voicemail Contact Search On-Screen Caller Information Voicemail Recording Call Mute/Unmute Call Recordings Click to Dial Freshdesk Telephony Partner Extension with Aircall helps you: Offer seamless customer journeys across channels by unifying telephony and digital customer support Boost agent productivity with single-click access to customer information to provide contextual support, and smarter telephony automation Improve efficiency with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation, and others
3.3
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66 installs
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Prerequisite: You must have an active Aircall account with relevant accounts for your Aircall agents Once you install the app from the marketplace, you need to follow these steps: Enter your Freshdesk API Key Create your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen Provide your Freshdesk domain Save the configuration and refresh the page once Open the Aircall CTI widget from the left sidebar Login using Aircall credentials You’re all set!
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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