With Freshdesk Telephony Partner Extension with RingCentral, offer top-notch support to customers across digital channels. Streamline your global support while enhancing agent productivity with better context, powerful ticketing, and significant automations. Freshdesk Telephony Partner Extension with RingCentral provides the following features: Call Transfers (Both Warm and Cold Transfers) Conference Calling Freshdesk Ticket Creation for attended calls and voicemails Contact Search On-Screen Caller Information Call Mute/Unmute Click to Dial Freshdesk Telephony Partner Extension with RingCentral helps you: Offer seamless customer journeys across channels by unifying telephony and digital customer support. Boost agent productivity with single-click access to customer information to provide contextual support and smarter telephony automation. Improve efficiency with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation, and others.

Prerequisite: You must have an active RingCentral account with relevant accounts for your RingCentral agents. Please follow the following steps to add the relevant license so that the app can work fine: Once you install the app from the marketplace, you need to follow these steps: Provide the Freshdesk API key. Create your RingCentral JSON web token from the RingCentral admin dashboard, and enter it on the installation screen. Provide your Freshdesk domain. Select the field name for Call ID. This Call ID is a required field for call. Mention when you want the ticket to be created and hit Save. Once added, click on the RingCentral icon in the left navbar to load the widget. Click on Sign in, and enter your RingCentral credentials in the window that opens. Choose your digital line number, and click ‘I Accept’. The RingCentral agent adapter is now set and ready to use. You’re all set!