1.0 (July 2023)
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Five9 Premium Call Control
This app provides features that Five9 Agent Desktop Plus offers from inside Freshsales Classic!
Published by lyl(about almost 2 years ago)
Supported for
* Requires a Five9 Agent Desktop Toolkit license
Loyally offers the new CTI between Five9 and Freshsales Classic as a premium app, using the new SDK from Five9 for a richer, more efficient and more powerful integration. This premium version provides the features that Five9 Agent Desktop Plus offers but from inside Freshsales Classic! This means you will be able to use all the known features you want like:
- Call log creation
- Lead and Contact search for all calls
- Click to dial
- On-screen caller info
- Instant messaging
- Call Transfers
- Voicemail recordings/missed calls
- Set reminders
- Do-not-call-list
- Queue insight
- Conference calls
- Recording calls
- Call transfers
- Worksheet/script implementation
- and more!
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Marketplace Resources
Please contact us on our support address to install the Five9 Premium Call Control application or to schedule a personal demo.
App Details
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Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
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Developer Resources
Marketplace Resources
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