Have complete access over all the ticket attachments with this Attachments Viewer widget
Make life easier with the help of the Attachments Viewer app. This app allows you to organize all your ticket attachments and access them from one common location. The Attachment Viewer widget can be found in the ticket details section of your helpdesk.
With the Attachment Viewer app,
1. When an agent receives an email with attachments, they will be able to immediately find and access the files in the widget
2. These files need do not need to be downloaded to be viewed, simply click on a file in the widget to open it in a new window
3. Once opened, the file can be downloaded and re-uploaded as required
This app makes it easy for agents to locate and access attachments by displaying all the attachments associated with a ticket in one place
After clicking the install button,
1. In the Settings page, you will need to enter your Freshservice subdomain and API key to authenticate
2. Once that's done, click the Install button to finish the installation
You are now good to go!
Customers who have installed Attachments Viewer have also installed