Have complete access over all the ticket attachments with this Attachments Viewer widget
Make life easier with the help of the Attachments Viewer app. This app allows you to organize all your ticket attachments and access them from one common location. The Attachment Viewer widget can be found in the Ticket details section of your helpdesk.
With the Attachment Viewer app,
1. When agents receive an email with attachments, they will be able to immediately find and access the files in the widget.
2. These files need not be downloaded to be viewed, simply click a file on the widget to open it in a new window.
3. Once opened, the file can be downloaded and re-uploaded as required.
This app makes it easy for agents to locate and access attachments by displaying all the attachments associated with a ticket in one place.
After clicking the Install button,
1. On the Settings page, enter your Freshservice subdomain and API key for authentication.
2. Next, click the Install button.
You are now good to go!
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