Simplify adding assets in bulk into Freshservice by creating copies of an existing asset.
Assets are regularly purchased in bulk and Asset Managers have to update all the asset information into Freshservice upon receiving the stock. Manually creating each asset can be time-consuming and error-prone.
With the Clone Asset app, Asset Managers can create one asset with all the common information and then create up to 15 copies of the asset in one go. What’s more, when creating the copies, Asset Managers can change the unique attributes such as Display Name, Asset Tag and Serial Number for every copy.
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”.
3. Once you find the Clone Asset app, click on Install.
4. In the app settings page, enter the API key. The user whose API key is used should have access to creating and updating assets
5. Click Install
Once the installation is successful, you’ll find an icon for cloning the asset in the Asset view page.