The App 'Clone Change Request' helps agents to avoid manually creating multiple Change Requests with same details. With just a click of a button, Agents can clone a single Change Request 'n' number of times and create new Change Requests with same details. It saves a lot of time and effort for the Agents.
Freshservice API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshservice API Key at the Right panel.
Follow the steps below for installation:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Clone Change Request > Select Clone Change Request > Click Install.
Once the Installation is complete, Go to any Change Page. In the Right Panel you fill find the Clone Change Request App.
There you go! Clone is all set.
Go to Admin > Helpdesk Productivity > Apps > Clone Change Request > Uninstall.
If you are facing any issues, Do feel free to reach out to us at firstname.lastname@example.org or create a ticket at https://makoitlab.freshdesk.com