This App helps agents clone a Change Request in Freshdesk at the click of a button.
The Clone Change Request app helps agents create multiple Change Requests automatically. With just a click of a button, agents can clone a single Change Request 'n' number of times and create new Change Requests with the same details. It saves a lot of time and effort for the agents.
1. Maximum of 30 clones can be created by single clone request.
Freshservice API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshservice API Key at the Right panel.
Follow the steps below for installation:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Clone Change Request > Select Clone Change Request > Click Install.
Once the installation is complete, go to any Changes page. In the Right Panel you will find the Clone Change Request App.
Go to Admin > Helpdesk Productivity > Apps > Clone Change Request > Uninstall.
If you are facing any issues, do feel free to reach out to us at firstname.lastname@example.org or create a ticket at https://makoitlab.freshdesk.com