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Supercharge your remote IT support with our handpicked collection of apps
With a blink of an eye, the whole world has embraced remote work. The accelerated evolution during the beginning of 2020 made remote work the new normal. With organizations rapidly adopting remote work practices, IT teams face a huge task of keeping these systems up and running without any hiccups. The need to ensure business continuity is more critical than it was before. So, in order to tackle incoming requests and manage IT infrastructure, IT teams should come up with new and innovative ways to provide support for their employees. At Freshservice, we’ve handpicked a collection of apps that will equip your IT team to offer the best IT support for your employees.
Apps
TeamViewer
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Provide remote assistance to requesters using TeamViewer App for Freshservice
Office 365 Calendar
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Schedule and sync Freshservice events to your Office 365 calendar.
Skype
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Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Google Calendar
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Book appointments, schedule meetings and calls on your Google calendar from Freshservice.
Zoom
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Integrating Zoom with Freshservice improves agent’s communication with a customer by scheduling instant Zoom meeting.
Box
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Integrating Freshservice with Box will enable you to easily share large files and documents within your service desk.
DropBox
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Send large files and attachments quickly and easily from Freshservice by integrating Dropbox with Freshservice.
Google Drive
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Get access to all your files and attachments from your Google Drive account inside your Freshservice account
Microsoft Teams
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Get all the important ticket updates from Freshservice to your Microsoft Teams with ServiceBot.
IT Resource Management
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Enable IT agents react faster by streamlining catalog items & 1-click provisioning within the ticket