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Boosting everyday productivity with Office 365 and G Suite apps.
Your organization relies on a mix of tools offered by Office 365 or G Suite to get work done. No matter what your mix is, Freshworks Marketplace offers you a diverse set of apps to bring all those tools right inside your Freshworks products. With these apps, you can: -Stay on top of your calendar and manage meeting invites. - Browse and share files, such as FAQs, solution articles, best practices, and sales decks, from your storage. - Join video calls to address customer issues, extend IT support, or make a sales pitch. - Forward tickets to agents’ Outlook or Gmail for quick resolution and much more. In short, using apps in this collection, you can increase situational awareness in collaboration and reduce context fragmentation from switching tools for individuals and teams, thereby boosting everyday productivity.
Google Hangouts
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Initiate conversations with requesters and resolve tickets faster right from the ticket details page
Office 365 Calendar
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Schedule and sync Freshservice events to your Office 365 calendar.
Google Calendar
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Book appointments, schedule meetings and calls on your Google calendar from Freshservice.
Google contacts sync
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Access and manage your requester information and contact details across all your Google accounts in your Freshservice account.
Google Drive
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Get access to all your files and attachments from your Google Drive account inside your Freshservice account
Google Map Assistant
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Take note of distance and travel time between locations in a map as you process tickets.
Microsoft SCCM
This integration helps asset managers to sync their hardware and software inventory, as well as user information available in their SCCM with the Freshservice CMDB/Asset Management module & Requesters module respectively.
Microsoft Azure Active Directory
Manage user access and enable single sign-on for Freshservice using Microsoft Azure Active Directory