Detailr lets you access requesters' details directly in Freshservice's Ticket Details page.
1. With Detailr, admins can configure additional requester fields (default fields, custom fields, and all additional details available for the contact) they want agents to view in the Ticket Details, Contact Details, and New Ticket pages.
2. The app eliminates the need for agents to switch between Ticket Details page and Contact Details page to view all the requester details.
3. Consequently, it improves agents’ productivity.
1. To install Detailr app in Freshservice, go to Admin > Apps > Get more Apps. Then locate ‘Detailr’ in the app gallery and click on install.
2. Enter your Freshservice domain name and API key.
3. Select required Requester fields you want to display in the app and click on ‘Install’.
4. Detailr app widget will now be visible on ticket details page, contact details page and new ticket page.
5. On new ticket page, Requester details will be displayed after requester name is entered in Requester field.