View the Department/Company fields associated with a ticket on the ticket module.
This app allows an agent to view the fields of the chosen Department on New Ticket or Ticket Detail pages. The department fields can be customized during or after installation at the admin’s discretion on the Installation/Settings page.
This app increases agent productivity by displaying the required information on the ticket without the need to navigate to the Department Details page.
If a department field is left empty, that field will not be displayed.
Department Head and Prime User fields cannot be displayed.
Freshservice API Detail:
1) Account URL:
Enter the Hosting URL which is present in the Freshservice account URL
Enter the Freshservice API Key. Here's how you can retrieve your API Key:
1) Log in to your Freshservice account.
2) Click on your profile picture icon on the top right corner and select Profile Settings on the right pane. You will find the API Key, copy-paste this as required to authenticate third-party solutions.
Once the Freshservice API details are entered, click on the validate "Verify Account Credential" then you will be able to set up your department/company fields to show.
Please choose the desired Department fields from the dropdown on the Installation page. The fields can be added or removed as and when needed after installation.