Monitoring remote networks? Simplify your team's customer support process with the Freshservice and Domotz integration. Automatically create tickets when an issue happens with any network or critical device you are monitoring. Domotz also updates your Freshservice tickets in real-time, depending on the status of the issue.
Domotz is the plug & play and super affordable ($19/month per network - unlimited devices) Remote Network Monitoring and Management solution that’s used by thousands of IT professionals and MSPs around the world.
Monitor everything on your networks
Use Domotz to monitor and manage every connected device and IoT system on your client networks: IP cameras, POS systems, digital signage, network infrastructure, VoIP systems, switches/access points (Meraki, Cisco, Ubiquiti, Juniper, HPE and many others), environmental parameters (such as server room temperature monitoring) and more.
Packed with features for MSPs, TSPs and IT Professionals
Automated network topology mapping, SNMP/TCP service monitoring, automated device inventory for client onboarding, Network Device Configuration Management, Configuration Files backup and Versioning, Remote Power Control, remote access, VPN on demand, alerts, reporting, WAN performance,IP camera monitoring and many more network management features for your MSP.
Getting started is easy!
Install Domotz free for 21 days today on Windows, Linux, Raspberry Pi, NAS (Qnap, Synology, ReadyNAS) or our Box. After that, transparent pricing starts from just $19 a month per network for monitoring and managing an unlimited number of devices with no minimum requirement and no long term contract!
Have a question about Domotz? Test out our top-rated customer support by sending us an email on support@domotz.com
For more information, visit:
https://www.domotz.com/integrations/software/psa-and-ticketing/freshservice.php?utm_source=freshservice&utm_medium=marketplace&utm_campaign=description
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To set up a new integration between Domotz and Freshservice is super simple 3-steps.
Starts from within Domotz App or WebApp and then:
1. Click on "Shared Alerts and Ticketing Systems" in the side navigation bar
2. Click on the Freshservice "Connect Account" button
3. Fill the Freshservice details (Freshservice URL and a valid user API Key) and Save
Once the connection between Domotz and Freshservice is done, you can use the new Contact Channel for configuring Shared Alert profiles, and start getting your Domotz Alerts directly in Freshservice.
For more instructions on Freshservice configuration and integration see:
https://www.domotz.com/integrations/software/psa-and-ticketing/freshservice.php?utm_source=freshservice&utm_medium=marketplace&utm_campaign=instructions
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Freshservice