Dynamically fill your ticket property values based on your business rules.
Freshservice is being used across different departments in your organization. Each department or Group has specific default values for some ticket fields. This app lets you autofill the ticket fields with respect to specific rules. You can set multiple conditions and multiple field default values in a single rule. This app will increase the agent's productivity.
In order to install the app, you will need your Freshservice API Key:
1. Log in to your Freshservice account, click your profile image at the top-right corner.
2. Select "Profile Settings".
3. The API key is available on the right side of the panel. Resolve the captcha and copy the API key to your clipboard.
1. Login to your Freshservice account as an administrator.
2. Go to Admin→ Helpdesk Productivity → Apps → Get More Apps
3. Select Dynamic Form Fill under the Agent Productivity category and click Install.
4. Enter your Freshservice credentials like domain name and API key, then click Authenticate, and then set the contains and ticket field values based on your business use case.