Track incoming tickets as bugs, stories, etc. easily by integrating Freshservice with Freshrelease.
Freshrelease is a modern agile project management software for high velocity teams from Freshworks. This integration helps companies deliver moments of WOW to their employees and customers by bringing IT support and development teams closer and resolving issues faster.
Sign up for Freshrelease today at https://www.freshworks.com/agile-project-management-software
Benefits of integrating with Freshrelease:
1. Support agents can easily create issues reported by customers as bugs, feature requests, etc in Freshrelease.
2. Agents get visibility into associated bug or feature request's status, owner and release date right within the ticket. No more hopping between your issue tracker and Freshservice.
3. Developers using Freshrelease also get complete context of the associated ticket right within Freshrelease work items.
4. Agents are notified via private notes whenever status of associated work item is updated in Freshrelease.
Step 1: Authenticate using,
a. Freshservice account URL and Admin API key
b. Freshrelease account URL and Admin API key
API key will be displayed under Profile Settings in both applications
Step 2: Choose Projects that agents will have access to
Step 3: Install