Highrise app will let you access Highrise contact data for your requesters from the tickets page.
The Highrise app for Freshservice brings customer information from Highrise CRM into your Freshservice helpdesk software.
Key features of this integration:
* Agents at Freshservice can view the Highrise CRM contacts details of the customer who raised a ticket.
* The customer details are displayed right next to the ticket, so this gives the agents context regarding the customer's queries.
- This app needs you to have an account with Highrise.
- You need the following details to install the app.
1. Highrise API Token (To get Personal Access Token from Highrise account, go to Account and settings ->
My Info -> Integrations
2. Domain name
- Update the domain name(For example, if it is freshservice.highrisehq.com , then enter Freshservice) and API Key on Freshservice while installing.
- Make sure that there are no trailing/leading spaces.
- You'll be redirected to the Apps page and informed about the status.