The Highrise app for Freshservice brings customer information from Highrise CRM into your Freshservice helpdesk software.
Key features of this integration:
* Agents at Freshservice can view the Highrise CRM contacts details of the customer who raised a ticket.
* The customer details are displayed right next to the ticket, so this gives the agents context regarding the customer's queries.
Prerequisites:
- This app needs you to have an account with Highrise.
- You need the following details to install the app.
1. Highrise API Token (To get Personal Access Token from Highrise account, go to Account and settings ->
My Info -> Integrations
2. Domain name
- Update the domain name(For example, if it is freshservice.highrisehq.com , then enter Freshservice) and API Key on Freshservice while installing.
- Make sure that there are no trailing/leading spaces.
- You'll be redirected to the Apps page and informed about the status.
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