Oomnitza for Freshservice enables you to see rich asset information from Freshservice.
We believe in tracking assets with a modern touch of elegance. As the innovation leader in IT Asset Management, Oomnitza provides the most complete configuration, automation, and integration tools of any cloud-based software solution today. With a focus on leveraging the benefits of mobile devices, you can securely interact with your assets from anywhere. Granular control allows you to easily configure your fields using drag-and-drop technology, to track attributes that matter. Automated tracking of hardware and software attributes allows you to get asset details with the highest efficiency. Through modern technology we have built a solution that is so extendable, dozens of integrations are available at the push of a button. Literally.
With the Oomnitza app, you can view rich asset context within a Freshservice ticket. Devices will appear based on the issue reporter, the built-in assets field, and any desired mapping.
Oomnitza automates Freshservice ticket creation using our workflow module. Enables Freshservice customers to set criteria (say an employee leaving the company) that cause tickets to be automatically created.
The new Oomnitza app gives your agents the ability to modify an associated asset record without leaving Freshservice. Providing easy access inside Freshservice will help you keep your asset records up to date.
Log in to your Freshservice account
Click on the Admin gear/icon in the lower left
Under Apps, click Marketplace
Click on IT Asset Management by Oomnitza
Click Install App
Enter your Oomnitza System URL (eg https://your-system-url.oomnitza.com)
Click Install and you're done!