Lighthouse makes it easy for agents to find answers for customers directly in Freshservice.
KMS Lighthouse is a leading provider of the next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels.
Integrating KMS Lighthouse with Freshservice UI improves the agent’s communication with the customer by making it easy for the agent to search in Lighthouse and find answers to questions. You never have to leave Freshservice or switch back browser tabs. This app will allow you to use KMS Lighthouse inside Freshservice. Agents can use their KMS Lighthouse API Keys and integrate KMS Lighthouse to their Freshservice.
The app widget will be available in the following pages:
• New Ticket
1. Find your KMS Lighthouse secret key and domain name of your KMS Lighthouse
2. Enter it in the prompted field in Freshservice during installation.