Freshservice’s integration with Microsoft 365 allows you to track accurate and reliable user and usage data in the SaaS Management module. With this integration you can:
- Capture insights about the Microsoft 365 Suite of Apps including M365 account plan details and license activations.
- Track granular usage details for every Microsoft 365 component, including Microsoft Teams, Outlook, Sharepoint,
Yammer and Skype for Business
This integration requires the SaaS Management Add-on. More details can be found here: https://support.freshservice.com/en/support/solutions/articles/50000003270
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View detailed instructions to set up the integration here: https://support.freshservice.com/en/support/solutions/articles/50000003250
1. Navigate to your Azure account > Azure Active Directory > App registrations
2. Register a new application with an App name.
3. Upon creation, navigate to Manage > Certificates & Secrets and generate a secret key.
4. Now copy the Application (Client) ID and generated secret key to integrate with Freshservice.
5. Enable API permissions from Permission > Application Permissions > Graph API. Add the following permissions.
* Application. Read.All
* User.Read.All
* Reports.Read.All
6. Finally click on Grant Admin Consent for all permissions.
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