Freshservice’s integration with Microsoft 365 allows you to track accurate and reliable user and usage data in the SaaS Management module. With this integration you can: - Capture insights about the Microsoft 365 Suite of Apps including M365 account plan details and license activations. - Track granular usage details for every Microsoft 365 component, including Microsoft Teams, Outlook, Sharepoint, Yammer and Skype for Business This integration requires the SaaS Management Add-on. More details can be found here: https://support.freshservice.com/en/support/solutions/articles/50000003270

View detailed instructions to set up the integration here: https://support.freshservice.com/en/support/solutions/articles/50000003250 1. Navigate to your Azure account > Azure Active Directory > App registrations 2. Register a new application with an App name. 3. Upon creation, navigate to Manage > Certificates & Secrets and generate a secret key. 4. Now copy the Application (Client) ID and generated secret key to integrate with Freshservice. 5. Enable API permissions from Permission > Application Permissions > Graph API. Add the following permissions.
 * Application. Read.All * User.Read.All * Reports.Read.All 6. Finally click on Grant Admin Consent for all permissions.