Following are the supported actions
- Add a public or private note to a ticket
- Create a ticket
- Update a ticket
Following are the triggers supported
- When a ticket is created
Following are the definitions supported
- Ticket response
- Update a ticket response
- Add a note to a response
To understand how the installation works, open the link below in a new tab.
https://docs.microsoft.com/en-us/connectors/freshservice/#creating-a-connection