Never miss a ticket with this incident management system by integrating Pagerduty with Freshservice.
Freshservice’s PagerDuty integration ensures that every ticket is attended and gets the attention it deserves. By installing the PagerDuty app:
- You can sync your PagerDuty incidents with Freshservice and manage all your incidents from your service desk, letting your team handle critical incidents quickly and efficiently.
- All status changes are automatically reflected on both platforms.
- Every new ticket created in Freshservice creates a new incident in PagerDuty, bringing its advanced monitoring, SLA-based escalation and alert system into effect.
- You can opt to receive PagerDuty alerts via SMS, push notifications, phone calls, or emails.
Please click on the link below so you can be redirected to the solution article with detailed information on the installation process.