The app maintains information from the parent and child tickets in Freshservice in one place.
Missing conversations/notes when dealing with parent and child tickets?
The Parent-Child Synchronization app consolidates information from the parent and child tickets in one place so that you do not miss out important information.
Any conversations carried out in the child tickets is not visible or accessible directly from the parent ticket page unless navigated to that particular ticket. This app helps to synchronize conversations i.e. replies and notes from the parent ticket to its children and vice versa so that no important information is lost. This may be useful mainly in scenarios where different groups work on different child tickets of the same parent. Using this app, each of those groups may stay updated about any conversations made.
1) Enter your FreshService URL into the domain name field.
2) Enter the API Key into the API key field and click "Verify Account".
3) Choose the appropriate options for the questions displayed and click "Install" to start the app.